I am having the same issue. I just installed the sim card into my older iphone 6s. It wont take my DOB and is asking for a pin# I have never recieved.
Sorry to hear that, @grillhampton. Please send us a private message with the phone number. We'd love to help.
Hi, Diddy. Let's do some investigating. Is it an unlocked phone or a Virgin Mobile device?
Hi there, @happyfeet2. Please send us a private message with your phone number. We'd like to help.
You will need to access the account to do it, @happyfeet2. Did you send us the private message with the phone number?
Who and how do I contact a service representative? When I click on any of the agents above, it shows they haven't been on-line for more than a year. How to I get general service help with the next available agent?
Hi there tomcremer. Let me help you out. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number. Also include the IMEI and SIM card number of the new phone.