Virgin Mobile

How do I swap my service to my new phone? How do I activate my phone?

SOLVED
Enthusiast

Re: How do I swap my service to my new phone? How do I activate my phone?

I also need help switching from a galaxy j7 to a galaxy a10e

Agent

Re: How do I swap my service to my new phone? How do I activate my phone?

Hi there, @Vivalavonvon. You can swap phones online logging into your account with your phone number and pin here.

Enthusiast

Re: How do I swap my service to my new phone? How do I activate my phone?

@Annie1424 I tried to and on my account it says the new device is active, but when i try to make a call it says i'm not active.

Agent

Re: How do I swap my service to my new phone? How do I activate my phone?

Please send us a private message with your phone number and pin @Vivalavonvon. We'd love to help.

Whiz Kid

Re: How do I swap my service to my new phone? How do I activate my phone?

I need help to activate my phone, I just paid my bill, and bought a new phone and it's direting me to a spirt prepaid whatever.

Agent

Re: How do I swap my service to my new phone? How do I activate my phone?

Hi, BangtanTrash93. Let's do some investigating. Is it a Virgin Mobile device?

Whiz Kid

Re: How do I swap my service to my new phone? How do I activate my phone?

Yes, it's an Lg tribute destiny , I purchased the phone through this virgin mobile site

Agent

Re: How do I swap my service to my new phone? How do I activate my phone?

Please send us a private message with the account phone number, pin code, IMEI/DEC, and the SIM card number. 

Enthusiast

Re: How do I swap my service to my new phone? How do I activate my phone?

 
Agent

Re: How do I swap my service to my new phone? How do I activate my phone?

Hello, @stjarn. Please follow these steps to swap your phones:
Log into your account. 
1.Click Swap Phone.
2.Enter IMEI/MEID/ESN, MEID or IMEI.
3.Confirm IMEI/MEID/ESN, MEID or IMEI.
4.Click Submit.
5.Review Changes and click Next.