Virgin Mobile

I am trying to swap phones but the site freezes every time after I confirm that I want to keep my ex

Highlighted
Whiz Kid

I am trying to swap phones but the site freezes every time after I confirm that I want to keep my ex

I am trying to swap phones but the site freezes every time after I confirm that I want to keep my existing number. I can get past the first two screens fine (MEID and ICCID), but after I confirm and enter my existing number it perpetually loads the next step
6 REPLIES 6
Whiz Kid

Re: I am trying to swap phones but the site freezes every time after I confirm that I want to keep m

I am switchimg from an android to an iphone xr by the way. I already have an account.
Agent

Re: I am trying to swap phones but the site freezes every time after I confirm that I want to keep m

Hey there! I'd be happy to help you. Please send me a Private Message with your phone number and PIN and the device IMEI and ICCID. 

Enthusiast

Re: I am trying to swap phones but the site freezes every time after I confirm that I want to keep m

I'm having the same issue. Can't call the customer service because the only other phone I have is the one that I'm trying to switch from. 

Whiz Kid

Re: I am trying to swap phones but the site freezes every time after I confirm that I want to keep m

I'm having the same problem.  Can you or anyone else help?

Agent

Re: I am trying to swap phones but the site freezes every time after I confirm that I want to keep m

Hi there! We can help you with that. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Whiz Kid

Re: I am trying to swap phones but the site freezes every time after I confirm that I want to keep m

I am having the same issue.