Virgin Mobile

I can no longer send photos while texting. They come back undeliverable

Enthusiast

I can no longer send photos while texting. They come back undeliverable

I have an iPhone 7 plus. It looks like I have plenty of data left for the month. Please help 

10 REPLIES 10
Agent

Re: I can no longer send photos while texting. They come back undeliverable

Hi there! Do you get any errors? If so, what does the error say?

Enthusiast

Re: I can no longer send photos while texting. They come back undeliverable

It says undeliverable 

Agent

Re: I can no longer send photos while texting. They come back undeliverable

Does it happen with any picture that you try to send?

Enthusiast

Re: I can no longer send photos while texting. They come back undeliverable

yes. I can't even send a bit emoji. And I emailed myself a low resolution photo and it took 12 hours to come through 

Agent

Re: I can no longer send photos while texting. They come back undeliverable

Were you able to send pictures with the same phone before, or did this start after a recent activation?

Enthusiast

Re: I can no longer send photos while texting. They come back undeliverable

It worked great before. It started not sending photos about 4 days ago.

Agent

Re: I can no longer send photos while texting. They come back undeliverable

Thank you for the information. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.

Enthusiast

Re: I can no longer send photos while texting. They come back undeliverable

how do I do that?

Agent

Re: I can no longer send photos while texting. They come back undeliverable

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go. -Kira_M.