I can't pair my moto e5 plus with PC

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I can't pair my moto e5 plus with PC

I can't pair my moto e5 plus with PC (Win 10). Every attempt shows a different, wrong PIN.
https://i.imgur.com/LQsLhT1.jpg

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Accepted Solutions
Agent

Re: I can't pair my moto e5 plus with PC

Hello, @grandpajohn. Thanks for stopping by. Is the USB file transfer option selected on your phone? Otherwise, it will not recognize it and it will only charge through your PC. 

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Agent

Re: I can't pair my moto e5 plus with PC

Hello, @grandpajohn. Thanks for stopping by. Is the USB file transfer option selected on your phone? Otherwise, it will not recognize it and it will only charge through your PC. 

View solution in original post

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Re: I can't pair my moto e5 plus with PC

Thanks for your answer.Y es,  my PC recognizes the phone via USB cable. Yesterday I spent several hours solving this problem with no result and finally came to the conclusion that I do not need this connection and I quit.I'm sorry for the trouble.

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Agent

Re: I can't pair my moto e5 plus with PC

Understood. If you have any other questions or concerns, please let us know. We're here to help. -Kira_M.