Virgin Mobile

I swapped from a 5s to and xr. how do i stop service to the 5s?

Whiz Kid

I swapped from a 5s to and xr. how do i stop service to the 5s?

I swapped from a 5s to an Xr   the Xr is working fine even though i had a problem getting Virgin to activate it.  But i am still getting service to my 5s.  How do i stop  this?

2 REPLIES 2
Highlighted
Agent

Re: I swapped from a 5s to and xr. how do i stop service to the 5s?

Hey there, @getforth! Thanks for contacting us. Just to confirm, did you swap the phones online at: https://www.virginmobileusa.com/login ? Remember that, you must swap the phones and keep the same SIM card that came with the new iPhone XR you purchased, since our SIM cards are not transferable between phones. 

Whiz Kid

Re: I swapped from a 5s to and xr. how do i stop service to the 5s?

No good answer, but. Mysteriously everything seems to be working.