I swapped from a 5s to an Xr the Xr is working fine even though i had a problem getting Virgin to activate it. But i am still getting service to my 5s. How do i stop this?
Hey there, @getforth! Thanks for contacting us. Just to confirm, did you swap the phones online at: https://www.virginmobileusa.com/login ? Remember that, you must swap the phones and keep the same SIM card that came with the new iPhone XR you purchased, since our SIM cards are not transferable between phones.