Hi there, @tomcai0525. Sorry to hear that you're having issues. Please send us a private message with the information. We'd love to help.
The same thing is happening to me, why dont you post your solutions!! Ive been on hold for over an hour. I try to check activation status and it says "The Device ID or Account PIN you entered is not recognized. Please re-enter your information and try again."
Thank you for your response. I was mistaken, it is an iphone 6s and it was gifted to me out of box. I believe that it was originally purchased from Verizon.
Can you please send me a private message, with your phone number, PIN number, IMEI of the device and the SIM card number?
To send me a private message, please click on my username and select to send a private message.
Hello there matthewsa. Let's figure this out. Are you trying to activate a new phone on a new account or swap phones? Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number if you have an account and the IMEI plus the SIM card number.