Virgin Mobile

IPhone IMEI number not valid

SOLVED
Agent

Re: IPhone IMEI number not valid

Hi there, @tomcai0525. Sorry to hear that you're having issues. Please send us a private message with the information. We'd love to help.

Whiz Kid

Re: IPhone IMEI number not valid

The same thing is happening to me, why dont you post your solutions!! Ive been on hold for over an hour. I try to check activation status and it says "The Device ID or Account PIN you entered is not recognized. Please re-enter your information and try again." 

Enthusiast

Re: IPhone IMEI number not valid

Hi! I’m also having the same problem with activating my iPhone 6s Plus. Every time I input IMEI it does not accept.

Re: IPhone IMEI number not valid

We definitely want to get this figured out for you. Where did you purchased your device?

Enthusiast

Re: IPhone IMEI number not valid

Thank you for your response.  I was mistaken, it is an iphone 6s and it was gifted to me out of box.  I believe that it was originally purchased from Verizon.

Re: IPhone IMEI number not valid

Can you please send me a private message, with your phone number, PIN number, IMEI of the device and the SIM card number?

 

To send me a private message, please click on my username and select to send a private message.

Whiz Kid

Re: IPhone IMEI number not valid

I'm currently having the same issue with a phone I have previously used with my virgin mobile account.

Agent

Re: IPhone IMEI number not valid

Hello pink454126. We've replied to your private message. Please check your inbox.

Whiz Kid

Re: IPhone IMEI number not valid

Hi, I just got my sim but am getting the same 'Let’s try that again. Please re-enter your device IMEI.' message. Please help!

Agent

Re: IPhone IMEI number not valid

Hello there matthewsa. Let's figure this out. Are you trying to activate a new phone on a new account or swap phones? Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number if you have an account and the IMEI plus the SIM card number.