IPhone activation fail

Whiz Kid

IPhone activation fail

I am trying activate an Iphone I purchased from Virgin.   I am unable to activate online and I have tried several times.  I go through the process enter/verify my information and get to the activate window.  However, the activate button will not work.  How do I activate my new phone?

7 REPLIES 7
Highlighted
Agent

Re: IPhone activation fail

Hello, @Athens1234. We're sorry about the trouble. Let's get this thing resolved. Are you activating a new account, porting a number from a different carrier or swapping phones in an existing account?

Highlighted
Whiz Kid

Re: IPhone activation fail

Thank you for your reply!  I am swapping phones on an existing account.

Highlighted
Agent

Re: IPhone activation fail

Thanks for replying! Please send us a private message with your phone number and PIN, and the IMEI of the phone and ICCID/SIM card number to assist you with this.

Highlighted
Whiz Kid

Re: IPhone activation fail

I have repeatedly (at least10 times) attempted to activate my iphone 7S - but not luck. Like hundreds of people, the activation button just sdoes nothing.  I am an existing customer, swapping an android for the iphone.

Highlighted
Agent

Re: IPhone activation fail

Hi, akmartin. Is it a Virgin Mobile iPhone, or an unlocked device?

Highlighted
Whiz Kid

Re: IPhone activation fail

I purchased it from virgin mobile - it is a "used" phone

 

Highlighted
Agent

Re: IPhone activation fail

Please send us a private message with the account phone number, pin code, the IMEI, and the SIM card number.