I am trying activate an Iphone I purchased from Virgin. I am unable to activate online and I have tried several times. I go through the process enter/verify my information and get to the activate window. However, the activate button will not work. How do I activate my new phone?
Hello, @Athens1234. We're sorry about the trouble. Let's get this thing resolved. Are you activating a new account, porting a number from a different carrier or swapping phones in an existing account?
Thanks for replying! Please send us a private message with your phone number and PIN, and the IMEI of the phone and ICCID/SIM card number to assist you with this.