Virgin Mobile

Invalid SIM card

Enthusiast

Invalid SIM card

I have an iPhone 6 and I had to get a replacement from apple and when I put in my Sim card it shows up as  “virgin” and then after a few minutes says it’s “locked” and then it says “invalid Sim” card. They sent me a replacement iPhone 6 so it’s the same phone so it should work. I’ve tried taking it out and putting it back in as well as hard starting the phone and nothing is working 

1 REPLY 1
Agent

Re: Invalid SIM card

Hi there, @Hume! Thank you for contacting us. Definitely want to help you with this. Please send us a Private Message with your phone number, PIN, IMEI of the iPhone and SIM card number. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.