Virgin Mobile

Invalid SIM iPhone 7

Enthusiast

Invalid SIM iPhone 7

I recently had an issue with my iPhone 7 that needed for my motherboard and battery to be replaced by Apple. Once I got them replaced I tried reinserting my SIM card and now it just works for about 5 minutes then says this “SIM has locked please power cycle and if the problem persists contact Customer Service”
8 REPLIES
Agent

Re: Invalid SIM iPhone 7

Hi there! Sorry to hear that you’ve been experiencing this issue! We’d be happy to help. Please send us a private message with your phone number, pin code, IMEI and SIM card number so we can assist you. 

Enthusiast

Re: Invalid SIM iPhone 7

How do I private message?
Agent

Re: Invalid SIM iPhone 7

To send a Private Message, please click on my name. It will take you to my profile and you'll see the option to send a message there. 

Agent

Re: Invalid SIM iPhone 7

We need your phone number, pin code, IMEI and SIM card number so we can assist you

Agent

Re: Invalid SIM iPhone 7

Did the device came with a SIM card? 

 

~JoyP.

Enthusiast

Re: Invalid SIM iPhone 7

Yes I think I found it the numbers


It also has smaller numbers that says 63.09a

Agent

Re: Invalid SIM iPhone 7

The SIM card you're trying to use is active with your current device. You will need a new SIM card. 

 

~JoyP.

Enthusiast

Re: Invalid SIM iPhone 7

Should I order a new one from the site? And if so how will I get my number back on it?