Virgin Mobile

Invalid SIM

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Whiz Kid

Invalid SIM

I have been getting SIM card errors off and on for some months, but now the situation seems to have stuck. Previously I would just power cycle my phone and it would fix the problem for a while, a week or so. Now, however, my phone will only connect to the network for about 30 seconds before I get a series of errors ultimately leading to “SIM failure” message and “Invalid SIM” as the network status. I’ve tried Apple’s recommendation but to no luck. Any suggestions?
5 REPLIES 5
Agent

Re: Invalid SIM

Hello, YaTuSabes. We apologize for any inconvenience. We'd like to look into this for you. Can you send us a private message with your phone number and pin code to assist you with this?

Whiz Kid

Re: Invalid SIM

I am having the same issue. I purchased an iPhone SE to replace my iPhone 5s and now I’m getting invalid sim
Agent

Re: Invalid SIM

Hello, hgrigg. Where did you purchase the phone? Is it a Virgin Mobile phone? 

Whiz Kid

Re: Invalid SIM

Got a new SIM card which arrived today after contacting support via phone.  Now just to activate it... steps?

Agent

Re: Invalid SIM

Hello, Yatusabes. We replied to your private message. Please check your inbox.