Virgin Mobile

Invalid sim

Highlighted
Whiz Kid

Invalid sim

my phone keeps saying that i have an invalid sim. If i turn my phone off and back on the sim will appear for few minutes and then it says that my sim card is locked again
1 REPLY 1
Agent

Re: Invalid sim

Hi, @emmaolivia. Thanks for reaching out. We apologize for this experience. Please turn the phone off, remove the SIM card and, with a piece of soft fabric, wipe the metal part lightly, re-insert and power back on. Please keep us updated with the results.