Virgin Mobile

Invalid sim

Whiz Kid

Invalid sim

Had the “no service” error I. My iPhone 7 so I took it into the apple store and they gave me a loaner phone(iPhone 6) for the time being. But it’s says the SIM card is invalid
3 REPLIES 3
Agent

Re: Invalid sim

Hi there! Switching the SIM card to another phone will not switch your account to that phone. You need to swap your phone online. Once it is done the SIM card will no longer be invalid. You can do it here.

Whiz Kid

Re: Invalid sim

I tried! It says it does t recognize the MEID
Agent

Re: Invalid sim

That would mean that the phone is not compatible with us. In that case it can not be activated. If Apple confirms that it is a Virgin mobile phone (not unlocked), please call us at 888-322-1122 so we may investigate further.