Virgin Mobile

Iphone 7 doesn't work and now I can't use my old phone either

Whiz Kid

Iphone 7 doesn't work and now I can't use my old phone either

I received an Iphone 7 on 7/3 and it would nt charge properly so I returned it and purchased another one.  I paid for express shipping but now it says it will not arrive till 7/9.  Also, I tried to use my old phone but the process says my plan does not suppor that phone eventhough it is the phone I had on that plan before I switched.  Then it says I must choose another plan and lists the plan I already have as one I can choose.  It appears it wants to charge me again for the plan I already paid for.  Any help is appreciated.  I use my phone for work and it get a lot of use so fixing this problem is important to me. 

1 REPLY 1
Whiz Kid

Re: Iphone 7 doesn't work and now I can't use my old phone either

Problem solved!  They added my old phone back to my plan and I am awaiting my new phone.  Thanks Virgin.