Hello, NealRichards! Thanks for reaching out to us here. We will be able to unlock your phone under the following circumstances:
- The phone has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked. - The phone has 12 uninterrupted/consecutive months active with our service. - The phone must be powered on and in Sprint coverage with the original SIM card inserted to request the unlock.
Do you think you meet the above requirements to unlock your phone? If so, send us a private message with your phone number and pin code to verify your account.