Virgin Mobile

Iphone activation/sim card problem

Whiz Kid

Iphone activation/sim card problem

I recently got a iphone that was AT&T, trying to switch it into VM. I had AT&T unlock the phone... Next step would be too put in my simcard into the iphone to start activation proccess correct? When i put in my sim card after a few seconds an alert will pop up saying the Sim Card is locked? but when i put the sim card into the phone i currently use its fine. Also when i go activate the iphone thru the virgin mobile website i put in the IMEI in and it works but when i put in the ICCID it says it dosnt work because the phone is in use still. Any ideas?

3 REPLIES 3
Agent

Re: Iphone activation/sim card problem

Hey there, @Andrew2296! Thanks for reaching out to us. We're truly sorry about that. So we can further help, please send us a private message, with the number, PIN, IMEI of the new phone, including the SIM card ID.

Whiz Kid

Re: Iphone activation/sim card problem

How do i send a private message
Agent

Re: Iphone activation/sim card problem

Hey there, it seems that you are trying to bring a phone to Virgin Mobile. Please be advised that this option is not available for existing customers. You can activate a Virgin Mobile phone.