Virgin Mobile

Issues with pre-loved phone - need new sim card?

Whiz Kid

Issues with pre-loved phone - need new sim card?

This is now the 2nd pre-loved phone I have had issues with...I purchased a pre-loved iphone 7 plus and had to return it using the 90 day warranty because the microphone didn't work. The replacement I received has problems with data connection and I was told by an apple employee that it may need a new sim card. I would rather swap the sim than return it for yet another pre-loved phone. Can someone help with this?

1 REPLY 1
Agent

Re: Issues with pre-loved phone - need new sim card?

Hey there @clairelane Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.