Virgin Mobile

LTE suddenly not working

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Whiz Kid

LTE suddenly not working

Greetings

A few days ago the LTE in my immediate area suddenly stopped working for me and my wife. I have called virgin customer care twice to report the issue, thinking there is some type of outage. We have the same phone type, iPhone SE, and neither of us experienced any issues before this past weekend. According to our local coverage map, we should have no issues. I have gone through all the listed steps (airplane mode, check cellular data, reset network settings, dial ##etc.). To date, nothing has worked. This is quite frustrating and seems like a network issue. Please advise.
1 REPLY 1
Agent

Re: LTE suddenly not working

Hey there, @RLS2. Thanks for taking your time to explain your issue, of which we are really sorry about. We'd love to help by looking further into it. Would you mind sending us a private message with your number and PIN via a private message?