The Apple store sent my Virgin Mobile iPhone for repair. They issued me a loaner to use in the meantime. They did transfer my Virgin Mobile SIM to the loaner phone. I am having trouble setting up my loaner with my virgin mobile account because the website says it doesn't recognize the MEID or the IMEI. Please help.
Hello there carolyncb. Let me help out. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number. Also, the IMEI and SIM card number of your loaner device.