Virgin Mobile

Monthly billing reset my Hotspot and now I can't connect it to my laptop

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Heavy Hitter

Monthly billing reset my Hotspot and now I can't connect it to my laptop

Hi,

 

My Monthly billing reset my Hotspot to Zero and now I can't connect it to my laptop. I've restarted my phone. What else can I try?

 

Thanks

3 REPLIES
Wizard

Re: Monthly billing reset my Hotspot and now I can't connect it to my laptop

You need to do a carrier reset.

Agent

Re: Monthly billing reset my Hotspot and now I can't connect it to my laptop

Oh no! Sorry to hear that, dhawktx. Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks!

Heavy Hitter

Re: Monthly billing reset my Hotspot and now I can't connect it to my laptop

Thanks, I did that too already.