I want to cancel my VM service, because I recently received a new Boost iPhone.
Can you please cancel my service and release my number. Thanks, Juan
Hello juan4004. Thanks for contacting us. It is our pleasure to assist you. If you want to keep your number, you must make sure to reach Boost Mobile and ask them to transfer it over. If we cancel your account, you would lose your number. ~AmyM25
I just tried to port my number to Boost but it is not working. Please see attachment screenshot. I have omited some of the numbers for privacy.
The phone number can not be released unless Boost Mobile claims it first because if we do you will lose your phone number. To release it we will need to cancel your line.