Virgin Mobile

Moving to Boost

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Whiz Kid

Moving to Boost

Hello,

 

I want to cancel my VM service, because I recently received a new Boost iPhone.

Can you please cancel my service and release my number. Thanks, Juan

8 REPLIES 8
Agent

Re: Moving to Boost

Hello juan4004. Thanks for contacting us. It is our pleasure to assist you. If you want to keep your number, you must make sure to reach Boost Mobile and ask them to transfer it over. If we cancel your account, you would lose your number. ~AmyM25

Whiz Kid

Re: Moving to Boost

Hello,

 

I just tried to port my number to Boost but it is not working. Please see attachment screenshot. I have omited some of the numbers for privacy.unable2port.JPG

 

Re: Moving to Boost

Don’t fret, juan4004! We’ve got you. Please send this message to Boost Mobile for further assistance. 

Whiz Kid

Re: Moving to Boost

Hello,

I'm not sure that will work.
Can you please release my number so it will transfer over on the Boost Mobile website.

I did try to transfer the number but it did not work. Please see pictures. Thanks. Juan

Re: Moving to Boost

The phone number can not be released unless Boost Mobile claims it first because if we do you will lose your phone number. To release it we will need to cancel your line.

Whiz Kid

Re: Moving to Boost

Thanks for the prompt reply.
Can I cancel my line so the number will be released?
That way I can visit a Boost store and claim the number.

Re: Moving to Boost

You will not be able to recover a cancelled phone number. Please contact Boost Mobile to request a migration from Virgin Mobile.

Whiz Kid

Re: Moving to Boost

Will do. Thanks