Virgin Mobile

My phone keeps reverting to 3G Data

Whiz Kid

My phone keeps reverting to 3G Data

I have a an iPhone SE. I recently signed up for the ulimited LTE 4G Data Plan. My phone often shows 3G at the top left corner of my phone. Sometimes it will say LTE. I tried to reset my phone to factory settings, and reset the network settings. It still says 3G at the top from time to time. Is this normal on a 4G data plan?

2 REPLIES
Agent

Re: My phone keeps reverting to 3G Data

Hey there! Thanks for bringing this to our attention.To research further, can you send us the cross streets and ZIP code where this occurs?

Whiz Kid

Re: My phone keeps reverting to 3G Data

Hi, about my case This is not normal so try factory resetting and see if that fixes your issue, Thanks