Virgin Mobile

Need Service on my iphone 7

Whiz Kid

Need Service on my iphone 7

I sent my iphone 7 to get fixed because of the update issue, and I haven't had service for over a month now. I finally got it back and they told me it's a new phone, so I switched the SIM card and paid for the month thinking it would work, since it's the same type of phone, but it doesn't recognize my SIM card, It says invalid SIM, and I still have no service.. When I tried to activate it, it doesn't let me because it says that the ICCID is already in use. What do I do?


Re: Need Service on my iphone 7

Hey there, @kristy. We apologize for the inconvenience. Would you please be so kind to send us a Private Message, so we can further assist you? Please, include phone number and pin. 


Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.