I want to switch my SIM card from my old phone to another phone, but the ICCID is described as "already in use". Can a Virgin mobile agent help me with this ICCID switch? I've looked around but can't find anywhere on the site indicating which agents are currently online.
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. Please send us a private message so we can assist you with the ICCID swap. In order to send us a private message, you will need to click on one of the agents profile (they will marked as such), click "send this user a private message".
Thanks. I was seeking help yesterday around 6pm CST but never got any. When I return home today and seek help again this evening, how do I locate an agent?
You just need to send us a private message and we will assist you. You can click on my profile to get the private message option. Support is available from 6:00 a.m. to 10:00 p.m. CST.