I'm reaching out here to see where I should be starting with regards to support. I tried contacting Virgin Mobile on Facebook, and they told me to come here. I had my iPhone battery replaced, but they told me something went wrong with the replacement and they had to give me a new phone. They switched the SIM card from my old phone to the new one, and I have since restored the backup. However, the phone is now telling me that the SIM is invalid, that the SIM is locked and I should power cycle the phone, etc.
The phone, when restarted, will usually show Virgin or Sprint at 1x for a short while, then start giving SIM error messages, and then the signal status just says "invalid SIM". I have tried re-seating the SIM card; this did not help. I cannot make or receive calls, send or receive text messages, and cannot access data.
So I need help. Preferably from Virgin, since this is where they told me to go, but I'm all ears regardless.
Hi there, rowanderrick. Thanks for contacting us. We're sorry for the inconvenience with the phone.
We'd like to have a look at the account. Please, send us a private message with your phone number and PIN. Also, include the IMEI for your phone.