Virgin Mobile

Need to swap back to previous phone, says ICCID is already in use

Whiz Kid

Need to swap back to previous phone, says ICCID is already in use

I swapped my number from an iPhone SE to a refurbished iPhone 7 I just purchased. However, I need to switch back because there are some display issues on the refurbished phone and I need to return it. Can someone help me switch back to my old device? Thank you Smiley Happy

1 REPLY 1
Whiz Kid

Re: Need to swap back to previous phone, says ICCID is already in use

Hi, I was hoping to resolve this via chat but I found time to call and customer service was able to resolve this issue over the phone. Thank you.