Virgin Mobile

New iPhone XR SIM card is locked

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Enthusiast

New iPhone XR SIM card is locked

Trying to activate this new iPhone XR, the same Virgin service plan just upgraded the device.

Getting an error about the SIM card being locked and any attempt to activate the phone results in...

OOPS

We don’t recognize this device. Please contact customer support.

 

Help.

1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast

Re: New iPhone XR SIM card is locked

Bought the new iPhone from Virgin directly just to be clear.

View solution in original post

4 REPLIES 4
Enthusiast

Re: New iPhone XR SIM card is locked

Bought the new iPhone from Virgin directly just to be clear.

View solution in original post

Agent

Re: New iPhone XR SIM card is locked

Hello there ghardy6d. Let me help you out with this. Please send me a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

Re: New iPhone XR SIM card is locked

We understand. Just to confirm: Did you get the IMEI and SIM card numbers from the box of the phone? If that's the case, please check the IMEI and the SIM card (ICCID) numbers on the phone SETTINGS menu under ABOUT PHONE.

Enthusiast

Re: New iPhone XR SIM card is locked

I just saw this now... I sent a PM with the numbers from the phone under "about" but the rep I was talking to doesn't seem to be online anymore is anyone else available to assist me with this?