Bought a used iphone7 from the website to replace my old phone.
Customer service moved service to the new phone; however, it had never worked and has only show ‘No Service’ for the last week since I revieved it. Customer Service says this is because of a tower down in my area, so no new phone can be activated. Why wouldn’t they check this before attempting to switch service?
I’ve been without any phone for a week but was just charged again (an accidental double charge, on top of that) for an upcoming month of service that no one is able to tell me when will start.
Also so if this issue is a tower in my area, how come I haven’t been able to turn my phon on when I leave the city either? Is this that far reaching? I was told when the tower becomes operational that my phone will automatically start working, but it doesn’t work anywhere.
So I’m out the price of a phone and the price of two months service and no answers on when and if it will be resolved or further information. Feeling a little scammed to say the least.
Hello, hellaine. Thank you for contacting us. So sorry to hear about this experience. We want to help! Would you mind sending us a private message with your phone number, pin code and address to review this?