Hi there, Kal. Thank you very much for contacting us.
We're sorry for the inconvenience with the delivery. If you purchased in time and it's not shipped accordingly, please contact us once you receive the package so we can request a refund for you.
Oh, I see, @Kal. We will need to take a closer look at this situation. There are some scenarios in which even if you place the order before 12:00 PM EST, the payment is not authorized (by the bank) until 3,4 or 5 hours after the cut off time. When that happens, then the order will not ship until the next business day. We will need to take a closer look at this situation and if we can confirm that the order was placed and authorized before the specific time frame, we will refund you. Please send us a private message with your order number. In order to do so, you just need to click on my name, then select the option that says "Send this user a private message". We'll be waiting for you!
Can I send you my order number and could you tell me why my order hasn't been shipped yet. I paid for next day delivery and my payment went through this morning when I ordered it.
Hello, @Kaylaalexas765. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.