Virgin Mobile

No SIM?

SOLVED
Whiz Kid

No SIM?

Bought an iPhone XR from virgin mobile's website and have an unlimited data plan with them. Phone has been working fine since the purchase around a week ago. Until today, when I look at my lock screen and it says NO SIM CARD. I check my account on the virgin mobile website and it looked like the photo I attached... no idea what is happening rn. virgin mobile down.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: No SIM?

Hello, klice315! We are sorry about the issues you're having. We'd like to look into this for you. Can you send us a private message with your phone number and pin code to verify your account?

11 REPLIES 11
Agent

Re: No SIM?

Hello, klice315! We are sorry about the issues you're having. We'd like to look into this for you. Can you send us a private message with your phone number and pin code to verify your account?

Whiz Kid

Re: No SIM?

Hello,
I am having the same problem on an iPhone 6- I took it to an apple sttore and they said the problem is with the SIM card, not the device. Is it possible to have this issue resolved at a sprint store? I cannot make phone calls to customer service without the sim.
Agent

Re: No SIM?

Hello, Nhill1990. We are sorry about the issues you're having. We'll be happy to assist you with that. Can you send us a private message with your phone number and pin code to verify your account? Thanks.

Agent

Re: No SIM?

We have replied to your private message, Nhill1990. Please check your inbox. Thanks.

Whiz Kid

Re: No SIM?

I'm having the same issue NO SIM. Where is the solution?

Whiz Kid

Re: No SIM?

The simple fix that worked for me was to just remove and reinsert the SIM card.

Agent

Re: No SIM?

Hi there, @demthompson! Please, send us a private message with more details about the issue to further investigate. 

Whiz Kid

Re: No SIM?

How do I send a private message?

Agent

Re: No SIM?

Hi, @demthompson. You can click on my profile and choose the option "Send this user a private message".