I'm experiencing the same thing with an Iphone7. I can't call or text virgin mobile to have it figured out. It's so frustrating
Thanks for the information. We'd be happy to help you. Please send a Private Message with your phone number, PIN and address to check what's going on.
I am having the same problem. It said carrier update available and now I have no service.
I followed the Apple instructions to update with my computer. Still no service.
What is the next step?
Hello, bbars. Apple reported that a small percentage of iPhone 7 devices experienced a component fail on the main logic board, causing the device to show “No Service” even if cellular coverage was available. For more information, refer to https://www.apple.com/support/iphone-7-no-service/