Virgin Mobile

No Service Iphone 7

No Service Iphone 7

I got a notification saying cellular update failed, I went to the apple store and they told me to contact my carrier. At first I was told to take the sim card out and it worked for like 1 week and then the problem started again. I called again and they sent me a new sim card and then it took only worked for 1 hour. Please help me, I need this phone
7 REPLIES 7
Whiz Kid

Re: No Service Iphone 7

I'm experiencing the same thing with an Iphone7. I can't call or text virgin mobile to have it figured out. It's so frustrating

Agent

Re: No Service Iphone 7

Hello nkuli, lets get you sorted out. Can you give us more detail as to what is going with your phone. 

Whiz Kid

Re: No Service Iphone 7

My service has been going in and out for the last couple of days. I would turn off and on and sometimes I would have service again. As of Yesterday afternoon I haven’t had any service at all. I’ve tried to reboot my phone and nothing has changed. I still don’t have service and can’t access anything on my phone unless I’m in a place with WiFi. Why am I paying for This if I can’t even access my data to work— and just live. I can’t make any calls and I can only text/ FaceTime other iPhone users when I’m in a spot with WiFi. My phone is literally useless at this point.
Whiz Kid

Re: No Service Iphone 7

My service has been going in and out for the last couple of days. I would turn off and on and sometimes I would have service again. As of Yesterday afternoon I haven’t had any service at all. I’ve tried to reboot my phone and nothing has changed. I still don’t have service and can’t access anything on my phone unless I’m in a place with WiFi. I can’t make any calls and I can only text/ FaceTime other iPhone users when I’m in a spot with WiFi. My phone is literally useless at this point.
Agent

Re: No Service Iphone 7

Thanks for the information. We'd be happy to help you. Please send a Private Message with your phone number, PIN and address to check what's going on. 

Whiz Kid

Re: No Service Iphone 7

I am having the same problem.  It said carrier update available and now I have no service. 

I followed the Apple instructions to update with my computer.  Still no service. 

What is the next step?

Agent

Re: No Service Iphone 7

Hello, bbars. Apple reported that a small percentage of iPhone 7 devices experienced a component fail on the main logic board, causing the device to show “No Service” even if cellular coverage was available.  For more information, refer to https://www.apple.com/support/iphone-7-no-service/