Virgin Mobile

Old phone new serial number won’t activate

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Whiz Kid

Old phone new serial number won’t activate

Had to take my phone in to get repairs, and they said it has a new serial number. I tried to activate it but it says it’s already activated. I tried dialing ##873286# and it wouldn’t update. I would call the hotline but I don’t have a working phone. Any help would be greatly appreciated!
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Agent

Re: Old phone new serial number won’t activate

Hello, Scott99herr! Thanks for contacting us. We already replied to your previous message. Can you check it out, please? ~AmyM25