Virgin Mobile

Order Canceled?

Whiz Kid

Order Canceled?

I ordered a phone yesterday & got a confirmation email. I logged in to check the status because I haven’t received a shipping confirmation. My status for the order shows “Canceled”. Is this a norm? Any one experience this?
3 REPLIES 3
Agent

Re: Order Canceled?

Hey there @Emhaugen. We apologize for the inconvenience. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.

Whiz Kid

Re: Order Canceled?

Hi,

 

I placed an order online for a Galaxy A20 and the order canceled. I recieved an email stating that if I did not cancel this order to contact Virgin Mobile. I have tried to re-order online but the website is glitchy and I keep getting error messages. 

 

Can you please help me?

 

Thank you

Re: Order Canceled?

So sorry about the trouble! Can you please send us a private message with the details, so we can work through this?