Virgin Mobile

Ordered iPhone, but did not get an email with tracking number

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Enthusiast

Ordered iPhone, but did not get an email with tracking number

I ordered an iPhone (next day delivery) yesterday and received a confirmation email, but did not get another email with tracking number (as indicated in the confirmation email that I did receive).

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Accepted Solutions
Enthusiast

Re: Ordered iPhone, but did not get an email with tracking number

I received the email after contacting you.  Tracking info shows delivery for July 24 (today) .  I was expecting the phone to be delivered yesterday based on Next Business Day delivery.  The phone was ordered on July 22 at around 1:45 p.m.

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12 REPLIES 12
Agent

Re: Ordered iPhone, but did not get an email with tracking number

Hi smoothy. Thanks for bringing this to our attention. We'll be glad to help. Please, let us have your order # in a private message, and we'll check if there is a tracking # available already. Thank you. ~AmyM25

Enthusiast

Re: Ordered iPhone, but did not get an email with tracking number

I received the email after contacting you.  Tracking info shows delivery for July 24 (today) .  I was expecting the phone to be delivered yesterday based on Next Business Day delivery.  The phone was ordered on July 22 at around 1:45 p.m.

View solution in original post

Agent

Re: Ordered iPhone, but did not get an email with tracking number

We understand. However, if the device is ordered after 12:00 PM, it is processed and shipped out the next business day. ~AmyM25

Enthusiast

Re: Ordered iPhone, but did not get an email with tracking number

Okay, thank you.

Whiz Kid

Re: Ordered iPhone, but did not get an email with tracking number

I also did the same thing and ordered it before 12 still didn't get a tracking number

 

Agent

Re: Ordered iPhone, but did not get an email with tracking number

Hi, @Rah2370. Definitely want to look into this for you. Please send us a PM with your order number so we can take a look. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Enthusiast

Re: Ordered iPhone, but did not get an email with tracking number

Hi i need help. Same problem happening with me. I ordered an iPhone yesterday but no email with shipment conformation and no tracking number. please help 

Agent

Re: Ordered iPhone, but did not get an email with tracking number

Hi there Amberv. Please verify in your Spam/Junk folder for the email. Victor21

Enthusiast

Re: Ordered iPhone, but did not get an email with tracking number

nothing there