Virgin Mobile

Ordered iPhone, but did not get an email with tracking number

SOLVED
Agent

Re: Ordered iPhone, but did not get an email with tracking number

Understood. Do you have a current account with Virgin Mobile? If so, please send us a private message with your phone number and pin code. Victor21

Whiz Kid

Re: Ordered iPhone, but did not get an email with tracking number

Hello, 

I am having the same issue. I placed an order yesturday 8/20/19 and I recieved a confirmation email but did not recieve a shipment/tracking email. Can you help?

 

Thanks!

Agent

Re: Ordered iPhone, but did not get an email with tracking number

Sorry to hear that, @mirandaB! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your order number and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.