Virgin Mobile

Ordered iPhone to an old address

Whiz Kid

Ordered iPhone to an old address

Hello I ordered an iPhone 7 gold on Sunday but the shipping address is my old house. I called FedEx and they said it would need to be changed by Virgin, but Customer Service at Virgin said they aren’t allowed to call. Please help me with resolving this!
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Re: Ordered iPhone to an old address

Hey there, Chawns904! We apologize for the inconvenience at this time. On the website when you place your order, on the section for the billing address you see "Your order will be shipped to the billing address of your payment method" This is something we are not able to change.