Virgin Mobile

POOR SERVICE in coverage area

Whiz Kid

POOR SERVICE in coverage area

I recently moved just a few miles in the DC area. I also recently updated to the new IOS 12. Since that time, I get horrible service on my phone in most locations but especially my apartment. I live like 15 stories high so I should have a clear signal and my phone shows a full signal but it routinely drops calls or people can’t hear me. What should I do?

Re: POOR SERVICE in coverage area

Hello, jtalbert22! We're sorry about the issues you're having. We'd be glad to help you out with this. Can you send us a private message with your phone number, pin code, and complete address to review this?