Virgin Mobile

Phone Insurance Replacement Phone Activate and Unlock

Whiz Kid

Phone Insurance Replacement Phone Activate and Unlock

So I recently, got a replacement iPhone 8 Plus from the insurance company provided by virgin mobile. However, I did this so I could unlock that phone and switch to AT&T. I haven't been able to activate the phone on virgin mobile and when I put in the at&t sim card, it says its still under virgin. Does this mean I have to activate the phone on virgin, unlock it, and then transfer the services to at&t and if so, how?

3 REPLIES 3
Agent

Re: Phone Insurance Replacement Phone Activate and Unlock

Hello, @lwsokol. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Whiz Kid

Re: Phone Insurance Replacement Phone Activate and Unlock

Did they resolve your problem?

Whiz Kid

Re: Phone Insurance Replacement Phone Activate and Unlock

Nope