I am trying to swap my daughters phone and recieve an error message but it is just a red bar and doesnt say what the problem is. I am swapping an iphone 4 for an iphone 5s bought through virgins website.
Hey there, @iosman123! We're truly sorry to hear about that. So we can assist you as quickly as possible, please send us a private message with the number, PIN, and the IMEI on the back of the new phone.