Virgin Mobile

Phone Swap error

Whiz Kid

Phone Swap error

I am trying to swap my daughters phone and recieve an error message but it is just a red bar and doesnt say what the problem is.  I am swapping an iphone 4 for an iphone 5s bought through virgins website.


Re: Phone Swap error

Hey there, @iosman123! We're truly sorry to hear about that. So we can assist you as quickly as possible, please send us a private message with the number, PIN, and the IMEI on the back of the new phone.