Hi there! Sorry for the inconvenience. Please send me a Private Message with your phone number, PIN and device IMEI to further assist you.
This is what I've had for the ;last 6 days. Broken phone and they tell you to call them.
When I try to file a claim, they deny coverage. I've paid hundreds in insurance premiums to be treated this way..
So sorry to hear that, @ritakelley. We definitely want to take a look at this. Can you please send us a private message with your phone number and PIN?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".