Virgin Mobile

Phone calls aren’t working

Whiz Kid

Phone calls aren’t working

My dad and I both have an iPhone and we both can’t make or receive calls. Both phones are up to date and we’ve tried restarting them. When we try to make a call, it’s completely silent for a few seconds and then we get a few beeps as if no one is on the other line. Then it hangs up.

Is this a virgin mobile issue?
5 REPLIES 5
Whiz Kid

Re: Phone calls aren’t working

I’m having the exact same issue on an iPhone 7+ today. I can’t make any calls or receive any calls. I would call support but I can’t call... any help here would be very appreciated!
Whiz Kid

Re: Phone calls aren’t working

me too

Agent

Re: Phone calls aren’t working

Hello. Let's take a look. Is the issue only affecting calls? Are you able to access data (without wifi) and send/receive text messages?

Whiz Kid

Re: Phone calls aren’t working

no even calls not even messages and not even data telldunkin

Agent

Re: Phone calls aren’t working

We're sorry for the bad experience. Please send a Private Message with your phone number, PIN and address to check what's going on.