Virgin Mobile

Phone hangs up after 2 hours

Whiz Kid

Phone hangs up after 2 hours

I’ve noticed that every time I’m on the phone my phone will automatically hang up after 2 hours & 8 minutes. I have a IPhone 7+. I dont know if it’s because of the carrier or because of the phone. Please help. 

2 REPLIES 2
Agent

Re: Phone hangs up after 2 hours

Hello, @LaKenda. We apologize for the inconvenience.This is not an issue with your device. Currently, a call will drop after 2 hours of continuous talk time. This is a set up on our network. 
 

~JoyP.

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Heavy Hitter

Re: Phone hangs up after 2 hours

It’s the carrier. Virgin has gotten awful half the post here are people with no service or those looking for account numbers to switch carriers because they have no service