Virgin Mobile

Phone is not making or receiving calls and currently getting the “searching” message.

MD1
Whiz Kid

Phone is not making or receiving calls and currently getting the “searching” message.

I have talked with 6 Virgin reps via phone and no one can figure out why my phone says searching or no service. Account is up to date and I have missed out on multiple work calls the past 36hrs. If this is not resolved today I will be switching carriers. I have already tried resetting, rebooting, etc....No solutions from the version reps. They told me to wait 4 days without service. All towers are working fine. Please assist!
1 REPLY 1
Agent

Re: Phone is not making or receiving calls and currently getting the “searching” message.

So sorry to hear about this experience, MD1. We want to help! Can you please let us know when this started to happen? Can you please let us know what’s the make and model of your phone? Can you please let us know what’s your nearest cross street address and ZIP Code?