Virgin Mobile

Phone losing service since day 1 replacement sim card not activating

Whiz Kid

Phone losing service since day 1 replacement sim card not activating

so I received my new iphone 2/20/19 and it has not worked correctly.  after countless chats and reactivation and service updates so losing service.  they send me a replacement sim card and trying to activate online but activation doesn't even recognize the device.  

Too late to return phone because you only have a week even thought i was faulty phone when I received it.  I need help activating my new sim card and or replacing the phone entirely. We've been with virgin mobile for 6.5 years and have never had and issue. 

1 REPLY 1
Agent

Re: Phone losing service since day 1 replacement sim card not activating

Hey there! We're sorry for the inconvenience. We'd be happy to help you. Please send a Private Message with your phone number, PIN and SIM card number to further assist you.