so I received my new iphone 2/20/19 and it has not worked correctly. after countless chats and reactivation and service updates so losing service. they send me a replacement sim card and trying to activate online but activation doesn't even recognize the device.
Too late to return phone because you only have a week even thought i was faulty phone when I received it. I need help activating my new sim card and or replacing the phone entirely. We've been with virgin mobile for 6.5 years and have never had and issue.
Hey there! We're sorry for the inconvenience. We'd be happy to help you. Please send a Private Message with your phone number, PIN and SIM card number to further assist you.