Virgin Mobile

Phone number issues

SOLVED
Whiz Kid

Phone number issues

A while ago, I had changed my iphone number through the virgin mobile website. When I text someone an attatchment or image, it comes through as my old number. However if i text them a message or call them, it comes through as my new number. I was wondering if this has to do with the sim card and if it needed to be linked to the number it has been changed to or if it was something else? 

My iphone settings still recognizes my number as the old one and cannot be changed. I was curious if tis was because of the sim card and if i needed a new one, or needed the current one to be updated.

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Phone number issues

No need to fret, Evanrh! We’ve got you. Please complete the steps below.
1. Tap Phone.
2. Tap Keypad if necessary.
3. Enter ##873283# then tap Call.
4. When Starting Service Update screen appears, tap OK.
5. When Service Update Complete appears, tap OK.
 

1 REPLY 1

Re: Phone number issues

No need to fret, Evanrh! We’ve got you. Please complete the steps below.
1. Tap Phone.
2. Tap Keypad if necessary.
3. Enter ##873283# then tap Call.
4. When Starting Service Update screen appears, tap OK.
5. When Service Update Complete appears, tap OK.