Phone registration.

[grandpajohn]

Should I register my new phone for a one-year warranty or have I registered automatically already?

[grandpajohn]

Another problem. I went to Motorola>My Stuff to register my phone and I received incorrect warranty status for 6 months.To fix it they ask me to upload my scanned or electronic receipt.I ordered my phone online from Virgin Mobile and I did not receive any receipt. Where may I get one?

[grandpajohn]

[melissac]

Hello, grandpajohn. We replied to your private message. Please check your inbox.

[grandpajohn]

There is nothing in my inbox.

[Annie1424]

You were provided with the number to contact Motorola warranty at 800-331-6456. @grandpajohn. 

[grandpajohn]

Why don't you email me a copy of invoice or confirmation email? This is all they need to fix the warranty from 6 to 12 months. Very strange.

[jeffc]

Hey there, @grandpajohn! We have replied your private message and awaiting a response. Thanks.

[grandpajohn]

You promised to send me a copy of the phone purchase invoice. Three days and nothing. I talked to the guys from Motorola and they still need proof of purchase.

[VMU_MasielQ · Accepted solution]

No need to fret, grandpajohn! We’ve got you. How was your device purchased?