Virgin Mobile

Phone registration.

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Master

Phone registration.

Should I register my new phone for a one-year warranty or have I registered automatically already?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Phone registration.

No need to fret, grandpajohn! We’ve got you. How was your device purchased?

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11 REPLIES 11
Master

Re: Phone registration.

Another problem. I went to Motorola>My Stuff to register my phone and I received incorrect warranty status for 6 months.To fix it they ask me to upload my scanned or electronic receipt.I ordered my phone online from Virgin Mobile and I did not receive any receipt. Where may I get one?

Master

Re: Phone registration.

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Agent

Re: Phone registration.

Hello, grandpajohn. We replied to your private message. Please check your inbox.

Master

Re: Phone registration.

There is nothing in my inbox.

Agent

Re: Phone registration.

You were provided with the number to contact Motorola warranty at 800-331-6456. @grandpajohn

Master

Re: Phone registration.

Why don't you email me a copy of invoice or confirmation email? This is all they need to fix the warranty from 6 to 12 months. Very strange.

Agent

Re: Phone registration.

Hey there, @grandpajohn! We have replied your private message and awaiting a response. Thanks.

Master

Re: Phone registration.

You promised to send me a copy of the phone purchase invoice. Three days and nothing. I talked to the guys from Motorola and they still need proof of purchase.

Re: Phone registration.

No need to fret, grandpajohn! We’ve got you. How was your device purchased?

View solution in original post