Virgin Mobile

Phone sending and receiving duplicate texts

Whiz Kid

Phone sending and receiving duplicate texts

Why is my iPhone XR sending and receiving messages twice? Sometimes more 4 times
7 REPLIES 7
Agent

Re: Phone sending and receiving duplicate texts

Hi Neira7. Thanks for contacting us. We want to investigate. Does this happen when you send or receive a text message from an Android or Apple device specifically? ~AmyM25

Whiz Kid

Re: Phone sending and receiving duplicate texts

Android
Agent

Re: Phone sending and receiving duplicate texts

I see. Does this happen at a specific location? How many signal bars does your phone have now, and does it say 3G or 4G/LTE? ~AmyM25

Whiz Kid

Re: Phone sending and receiving duplicate texts

It happened when I sent and received a message. It’s not doing it atm
Agent

Re: Phone sending and receiving duplicate texts

I see. So it happened that time only or it keeps happening? ~AmyM25

Whiz Kid

Re: Phone sending and receiving duplicate texts

I reset my network settings and it stopped so hopefully that worked
Agent

Re: Phone sending and receiving duplicate texts

Hey there, @Neira7! Thanks again for bringing this to our attention. We've been looking into this issue. Please be advised that duplicate text messages occasionally occur and if the problem occurs 3 or more times within the same month, it could be a regular issue that requires to be troubleshot. If it did not occur that often, no need to worry about it, it's just temporary.