Virgin Mobile

Ported Number to Virgin, Bought Plan, Still not Connected

Highlighted
Whiz Kid

Ported Number to Virgin, Bought Plan, Still not Connected

Hello,

 

I just bought service through Virgin Mobile and ported a cell phone number to Virgin as well (not from Sprint).

I am doing this on an unlocked iPhone SE that I bought from Sprint, and using the same Sprint SIM card that they gave me when I bought the phone.

 

I have been trying to activate Virgin Mobile service on my phone, but it still says "Sprint" in the top-left corner, and I cannot make any calls, receive any text messages, or use any cellular data.

 

Can someone please help me activate Virgin Mobile service on my phone?

1 REPLY 1
Whiz Kid

Re: Ported Number to Virgin, Bought Plan, Still not Connected

The problem has been solved over the phone.

 

Thank you.